Casablanca: The tramway, 10 years later

357 million, this is the number of inhabitants of the city of Casablanca who have chosen tramway as a mode of transport over the last decade or so. The inhabitants of the business capital city have adopted the tramway and integrated it into their travel habits. Casatramway is no longer considered a simple mode of transport, but a way of life. Indeed, more than 97% of users and 86% of non-users are ready to recommend it to those around them.

The tram offers peripheral populations rapid access to the heart of the metropolis. In addition, the cost of tram travel continues to be subsidized up to 40% by the public authorities and in particular by the Municipality of Casablanca. The service connects the main boulevards, shopping areas, as well as leisure centers and businesses.

On the occasion of this symbolic anniversary, a survey on the satisfaction and perception of Casablanca residents and travelers concerning this mode of transport was carried out by Casatramway. Overall, the customer satisfaction rate hovers around 95%.

Users are convinced that there is no better place for diversity and social peace: all ages, all genders and all socio-professional categories do travel daily on board the tram. According to the same perception and satisfaction survey, 61% of tram users are regular users using it more than 5 times a week.

With an average age of 15-34 years, students, who represent almost one quarter of tram users during the school year, and young working people, have adopted tram as a mode of travel. Women represent nearly 49% of tram customers, which is their preferred means of transport because of the feeling of security and independence it provides.

The two lines 1 and 2 were a real success during this decade. The people of Casablanca have thus benefited from a public transport combining comfort, reliability, and sustainability, intended to facilitate their travels through the essential thoroughfares of the city in complete safety.

After its launch, Casatramway was able to defy prejudices and fears, registering very few cases of fraud, attacks, harassment, or vandalism in the trains. Equipped with a Centralized Command Post (PCC) active 24 hours a day, the Casablanca tramway lines have become the safest, simplest, and most accessible mode of transport.  

Aziza EL AFFAS