L’Economiste-Sunergia survey: Water, electricity…The match between cities

Regional multi-service companies will soon be taking over the distribution of water and electricity. When presenting the new system, the Ministry of the Interior explained that the aim is to set up economically viable entities, with a view to mobilizing financing, particularly for investment. This is because the management approaches adopted to date would not make it possible to respond effectively to the sector’s needs, given the lack of coordination and the tangle of intervention networks. On the ground, monitoring and evaluation operations have shown that the performance of the water and electricity sector is confronted with a series of problems within the framework of current management experiments, it is indicated. The situation varies from region to region, depending on how these utilities are managed. These are the findings of the latest L’Economiste-Sunergia survey. Respondents were asked about their level of satisfaction with the company managing water distribution in their cities. Overall, 67% of Moroccans said they were satisfied, 38% of whom were very satisfied.
In detail, the highest levels of satisfaction were found in cities such as Kenitra, Meknes, and Marrakech. In the latter, 55% of respondents were very satisfied with the Radeema utility’s management, and 29% were satisfied. Only 16% were very dissatisfied. In cities like Casablanca and Rabat, the situation is more nuanced. In Casablanca, 28% are very satisfied with Lydec’s management and 37% are satisfied, while 34% are dissatisfied or very dissatisfied. In Rabat (Redal utility), 26% of respondents were very satisfied and 43% were satisfied, while 32% were dissatisfied or very dissatisfied. Responses were more clear-cut for water distribution management in the north (Amendis utility). 56% are very dissatisfied and 29% are dissatisfied, while only 14% have a different opinion. This contrasts with Larache (Radeel utility), where all respondents were very satisfied. This statistic should be treated with caution, however, given the small number of respondents in this city.

What about electricity?

When it comes to electricity distribution, Moroccans’ opinions seem to be fairly similar, insofar as in several cities the same companies manage both services. Overall, 67% of Moroccans are satisfied with the company that manages electricity in their city, 39% of whom are very satisfied. Here too, the highest levels of satisfaction are found in cities such as Kenitra, Meknes, Marrakech, and Fez… As is the case for with water, users of the Rak utility (in Kenitra) are the most satisfied. Only 9% are dissatisfied or very dissatisfied. By contrast, for the Amendis utility (in the North of Morocco), only 15% are very satisfied or satisfied. Dissatisfaction levels also remain fairly high in Rabat (Redal utility) and Casablanca (Lydec utility), at 32% and 40% respectively.

M.A.M.